Focalpoint Optics Ltd

 

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Recent Feedback

20/07/2018

Latest Focalpoint News...

Please note our new showroom address from 8 May 2018

Sevenoaks Saw Mill,
Antrobus,
Cheshire.
CW9 6JB.

Thank you.

Average Score: Total Ratings: 47

Here is some of the feedback we've received from our users and customers recently via our Feedback Form and our online shops.

Tell us what you think!

All Ratings

Score: On 01/11/2018, Tony Jackson said:

I recently needed to replace my old Kowa scope and has all of my birding friends had spoken about the excellent service at Focalpoint I decided to go there and visit nearby Marbury mere.Yvonne offered me a great deal on a new Swarovski,I thoroughly recommend Focalpoint Optics.

Score: On 27/02/2018, Barbel said:

Great place to visit and choose binoculars, took my time and im now the proud owner of a pair of Opticrons. Looking forward to visiting the new show room in a few months when I want to choose a new scope. Great service and thanks for the cupa!! B

Focalpoint reply: No problem and see you soon. Team Focalpoint

Score: On 13/02/2018, Jon Roth said:

Brilliant service from Focalpoint. The Swarovski equipment is simply the best. I wanted to give a 10 out of 5 but the option wasn't listed....

Focalpoint reply: Happy to be of service Jon.

Score: On 07/02/2018, Paula Rowe said:

Focalpoint provided a good, efficient service and items were priced reasonably. Paula Rowe on 13 April 2017.

Focalpoint reply: Thank you :) your most welcome.

Score: On 06/02/2018, Simon Tonkins said:

Fantastic choice and service from a friendly family run business. No pressure and a great cupa too! We need more destination retailers like this instead of faceless fancy websites..... 10/10 Focalpoint

Score: On 30/10/2017, Doreen Burgess said:

We received excellent customer service at this shop. The advice on binoculars was second to none. We purchased the ideal pair for my difficult eyes. Thank you so much for all your help. I have been amazed at what I can see throught them and so is everyone else! Please purchase your equipment from this shop as we all need personal service not a faceless online purchase. Many thanks.

Focalpoint reply: Your most welcome and thank you. :)

Score: On 06/10/2017, elaine tamkin said:

Very helpful advice and excellent service - highly recommended.

Focalpoint reply: Your very welcome :)

Score: On 17/10/2014, Paul Thomas said:

I had wanted to buy a pair of good binoculars for some time so I was really pleased when I found this shop local to where I live. I was able to try out both the Zeiss Victory HT 8x42 and 10x42 in the shop before making my purchase of the 8x42. Very Pleased.

Score: On 05/09/2014, Brian warren said:

Lowepro bag sent and delivered when said at a fantastic discount because it was the only one left on the shelf. A customer led service at its best. I shall not bother with any other company when I want to buy. Thank you again.

Score: On 07/06/2014, Paul Mason said:

Very friendly, pleasant,helpful and knowledgeable staff, store in very nice premises, no pressure to buy and nice area to test and compare kit before purchase. When completing purchase offered price match before having to ask. Sorry I have not used before. Highly recommended.

Score: On 25/10/2013, John Hancock said:

Having heard lots of complaints re Customer Service .I would just like to Sing The Praise of Yvonne at Focalpoint Optics. I witnessed her giving the best possible service to another customer.Who incidentally had purchased his scope and Eyepiece online from another company.The man was not satisfied with the eyepiece and had indeed returned it to the original online shop .Only to have another one sent that was also faulty I believe. Yvonne was very patient and let the man try out a new eyepiece before purchase.Also giving him a discount on the list price. An act that one could not do if buying online.The result was one satisfied customer who was heard to say that he wished he had bought from Focalpoint in the first place. That is not my full story as I was in the shop at the time helping a friend choose her new Binoculars.Again Yvonne was very helpful ,patient and not pushy. As my friend was trying out various models .I happened to mention that my Leica Duovid eyepieces were loose and I had nearly lost them whilst out bird watching.Yvonne had a look and said the plastic which the lugs engaged were broken. She said she would speak to Leica and see what she could do for me.My friend and I left the shop with a brand new pair of Binoculars and My Leica ones all polished and cleaned by Yvonne for no charge. Imagine my delight when a few days later I received a call from Focalpoint to say that Leica had sent me a replacement pair at no charge. I was invited back to the shop where the eyepieces were fitted by Yvonne .Again no charge. I had bought these Binoculars together with scopes etc from this company many years previously and could not wish for a better customer service.So I thank Leica and Yvonne from Focalpoint for a very pleasurable shopping experience with best wishes for the future. John Hancock Edit tags Like 0 Edit Flag as spam/abuse Reply Posted by HAZY on 25 Oct 2013 9:47 AM Wow John, that sounds like the best Customer Service ever so Focalpoint is on my list of stores to seek out; I remember picking up one of their cards from Rostherne back in January. I don't think you can beat personal service in a good shop where the staff know their stuff and are happy to spend time explaining or helping customers out, to be honest, those shops are sadly now few and far between in todays world. I can imagine how delighted you were to have the eyepieces replaced by Leica, thanks to Yvonne's and going out of her way to assist in this outcome. Well done, really chuffed for you. Kind regards, Hazel My photos HERE Like 0 Flag as spam/abuse Reply Posted by John Hancock on 25 Oct 2013 5:24 PM Hi Hazel You are correct in saying that these shops are hard to find and we are so lucky in Cheshire having one on our door step.You can also try the equipment looking at wildlife etc as the viewing windows opening over farmland. Well worth a visit. John Hancock Edit tags Like 0 Edit Flag as spam/abuse Reply Posted by HAZY on 25 Oct 2013 5:51 PM Sounds great John, next time I plan on expanding the kit I will definitely head over to Focalpoint. Kind regards, Hazel My photos HERE Like 0 Flag as spam/abuse Reply Use rich formattingCancel The Royal Society for the Protection of Birds.

Score: On 25/11/2011, T Michael said:

great service problem free just as it should be.

Score: On 25/11/2011, R McBride said:

Excellent service item arrived in less than 24 hours unbelievable. Great service will use again. Thanks

Focalpoint reply: Glad to be of service :) Yvonne

Score: On 24/02/2011, Isabel said:

Found your website by accident - the bins I was about to order with another company were 25 cheaper with you! Arrived well packaged within 2 days. Many thanks for excellent service

Score: On 25/11/2010, michael veasey said:

Ordered RSPB binoculars from focalpoint .They rang me to say they were unavailable but offered me the higher range at the same price.I was amazed and a bit suspicious but the y arrived two days later .Absolutely amazing and unknown any where else service.I am a happy bunny and when i eventually upgrade i will return .It pays to deal with a personal family firm like this.Thank you focalpoint. Kind regards Mike Veasey Somerset

Score: On 01/11/2010, Alan Richardson said:

The order was received unbelievably quickly,exactly as described and ordered. A five star service all round. I have attempted to correct the Amazon incorrect rating, however the site says that I have not given any ratings nor have I bought anything in the last 6 months. I sent an e-mail to you via Amazon they replied that they were unable to deliver as your e-mail address they have on file is incorrect. Something seriously wrong somewhere! Regards, Alan.

Score: On 07/06/2010, Colin Livsey said:

I actually visited the shop. Very helpful staff. Polite and extremely patient. Answered all questions about the product I was interested in without being pushy salespeople. Gave me a no-quibble part ex for my existing equipment. Would definitely use them again.

Score: On 24/08/2009, Nick said:

Brilliant part exchange deal on my 50-200 pentax DI lens against a new 55-300. Even matched price against another local dealer. Cant ask for better friendlier service. I will definately use in the future. Thanks

Score: On 09/05/2009, Colin Broadhead said:

Booked my repair in on-line, kept up to date with its progress on-line & then paid for it on-line!! Brilliant :) Colin.

Focalpoint reply: This is a new service we offer and we are grateful for your feedback. Paul.

Score: On 09/05/2009, J F Burman said:

My new tripod arrived promptly and in excellent condition, on the day arranged. I'm delighted with the product and with the service. J F Burman

Focalpoint reply: Thank you for your order. Paul.

Score: On 08/05/2009, Robert Cole said:

Ordered item at 15:30pm - 8th May 09. Delivered 18:30pm that same day!!! I'm amazed - best mail order service ever. Thank you

Focalpoint reply: Thank you for your comments, We spotted the address was local so delivered it on our way home. :)

Score: On 07/04/2009, John Bridger said:

I Phoned Focalpoint Optics prior to finalising my purchase to get a bit more information about the spotting scope such as weight. The lady who answered the phone dealt with my enquiry in a very nice way and even took the item out of the box to weight it for me. I will look forward to usingthem again and would be happy to recomnend them to anyone

Score: On 07/04/2009, Venn Luscombe-Mahoney said:

Prompt service, good value, very high quality product, will definitely return to this seller.

Score: On 27/02/2009, Geoff Clough said:

Being able to find your phone number more easily from the website would be a help since sometimes a quick chat could save time.

Focalpoint reply: We have taken your comments on board with the new site due to launch mid April. Thank you Paul.

Score: On 04/09/2008, Mr. G. Greco said:

Dear Sirs. Just to say many thanks for my Leica Digital Camera which arrived in good time. First Class product. The service and packaging was excellent. I'd also like to add that it's good to talk to a real person over the phone if there's anything you have a querie with. Keep up the good work!

Focalpoint reply: Thank you :) You are most welcome. Paul.

Score: On 24/06/2008, Mary Pritchard said:

Dear Paul, May I thank you so much for all the help you gave me in buying the moth trap for my husbands birthday, I was so grateful to you and the other Paul. I would recommend you to everyone I know. Thank you so much again. Regards Mary.

Focalpoint reply: You are most welcome. :) Best wishes Paul.

Score: On 26/04/2008, JOhn Gregory said:

The best site for local birdwatchers

Focalpoint reply: We think so :) Best wishes Paul.

Score: On 03/04/2008, robert f smith said:

fantastic service thankyou

Focalpoint reply: Thank You :)

Score: On 28/02/2008, Roderick Milne said:

Very quick -- excellent service in all ways -- thanks!

Score: On 28/02/2008, Peter Snow said:

Ordered in afternoon, delivered 7am next morning!

Score: On 15/02/2008, Steve Speller said:

Great product, great price and fast delivery - thanks.

Score: On 14/01/2008, Mr S P Barber said:

Most satisfactory.

Focalpoint reply: Glad to be of service. :) Paul.

Score: On 12/01/2008, Tracy Evans said:

Delivery was exceptionally quick (next day's post), particularly given that it was Christmas.

Focalpoint reply: Thank you for your order.

Score: On 11/01/2008, Robert Joseph Ford said:

Wonderful service - I would buy from you again with no hesitation.

Focalpoint reply: You are most welcome. Paul.

Score: On 11/01/2008, Christopher Davis said:

Very quick and efficient.

Focalpoint reply: Thank You for your order. Paul.

Score: On 09/01/2008, Paula Wilkinson said:

Arrived on time and as described, thank you.

Focalpoint reply: Thank You for your order.

Score: On 08/01/2008, K.R.GRUNDY said:

everything went perfectly reccomended.

Focalpoint reply: Thank You for your order. Paul.

Score: On 07/01/2008, John Coulson said:

Very rapid delivery, Thanks.

Focalpoint reply: We aim to please. Paul.

Score: On 07/01/2008, Campbell Johnstone said:

excellent product , arrived in good time.

Focalpoint reply: Thank You for your order. Paul.

Score: On 07/01/2008, T Hames said:

arrived very quickly.

Focalpoint reply: Thank You for your order.

Score: On 07/01/2008, Matt Pond said:

Great Service.

Focalpoint reply: Thank You.

Score: On 07/01/2008, Paul Thompson said:

Speedy delivery, well packaged, would use again

Focalpoint reply: Thank you for your order.

Score: On 07/01/2008, A Bellamy said:

Arrived really quickly and was great value for money.

Focalpoint reply: Thank You.

Score: On 05/01/2008, Carl Mathews said:

Best price for product on the net! cheers!

Focalpoint reply: Thank You for your order. Paul.

Score: On 05/01/2008, Stmell said:

exemplary next day special delivery.

Focalpoint reply: Pleasure. Paul.

Score: On 05/01/2008, Helipam said:

Arrived much sooner than estimated, brilliant service.

Focalpoint reply: Thank you for your order. Paul.

Score: On 05/01/2008, Wellspring said:

Does exactly what it says it does - very pleased

Focalpoint reply: Thank you for your order. Paul.

 
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